Whistleblowing
The Company is committed to conducting its business with transparency and strong corporate governance. We provide accessible channels for employees and all stakeholders to report concerns, complaints, or suspected misconduct related to violations of the Code of Conduct, applicable laws and regulations, or human rights infringements.
Fact-Finding and Investigation Process
1. Receipt of Complaints and Reports
Receive complaints or reports, conduct a preliminary review, and, where appropriate, assign a trusted individual or designated function to carry out the investigation on behalf of the Company.
2. Fact-Finding and Evidence Collection
Relevant employees may be invited to provide information, and additional documents or supporting evidence may be requested to facilitate a thorough and impartial investigation.
3. Reporting to highest level Management
Complaints that pass the preliminary assessment will be reported to the highest level of management for acknowledgment and further consideration.
4. Review by the 3C Committee
The 3C Committee reviews the information, determines the facts of the case, and establishes appropriate corrective and remedial actions.
* remark: The duration of the investigation process depends on the complexity of the matter, the adequacy of the evidence provided, and the availability of supporting documentation and explanations from the subject of the complaint.
Complaint and Whistleblowing Channels
Direct Reporting and Verbal Communication
- Head Office (Bangkok): 0-2374-4730
- Chonburi Plant (038) 480-502
- Lamphun Plant (053) 584-088
- Rayong Plant (033) 101-500
- Ratchaburi Plant (032) 719-599
- Contact Person: Managing Director, General Manager, Internal Audit Manager, Human Resources Manager, Factory Managers (all four manufacturing sites), or Human Resources Supervisors
Suggestion Box
- Head Office (Bangkok): 3rd Floor, in front of the meeting room
- Chonburi Plant Ground Floor Office Entrance Area
- Lamphun Plant Walkway to the Canteen
- Rayong Plant In Front of the Welfare Office
- Ratchaburi Plant 1 Walkway Leading to the Employee Locker Area
- Ratchaburi Plant 2 Walkway to the Canteen
Email and Postal Mail
- By Email:
Via the email address of the designated complaint recipient (management representative or Human Resources function) - By Postal Mail / Written Correspondence:
Submit a sealed written complaint addressed directly to the “Managing Director” or the “Internal Audit Department.”
Complaint Management and Business Code of Conduct Compliance Performance in 2025
The Company is committed to a transparent and impartial fact-finding and investigation process. All complaints received are handled in accordance with established procedures to ensure fairness, accountability, and appropriate resolution. 258 Cases Submit a sealed written complaint addressed directly to the Managing Director or the Internal Audit Department. No complaints related to corruption, bribery, or violations of the Company’s Code of Conduct were identified during the reporting period.
Number of Complaints Received
258 cases
Covering All Manufacturing Sites
Successfully Resolved
100%
258 Cases Resolved
(0 Cases Under Investigation)
(0 Cases Under Investigation)
Corruption and Code of Conduct Violation Cases
0 cases
Reflecting Strong Corporate Governance