Commitment to quality, food safety, and consumer protection.
- The company is fully committed to producing safe, high-quality, and authentic products that meet international standards. We prioritize the well-being of consumers of all ages through accurate and transparent nutritional labeling, alongside responsible marketing practices that avoid misleading claims, ensuring we remain the most trusted choice for our customers.
- 100% of our manufacturing facilities are certified to advanced food safety standards, including BRCGS, GHPs, and HACCP.
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- Number of complaints concerning non-compliance with regulations and voluntary codes concerning product information, labeling, and marketing communications in 2025: 0 cases.
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- International standards for quality, food safety, and sustainability achieved by the company
Composition of
Management Structure
Management Role: A Sustainability Committee, comprising executives from various functions (e.g., R&D, Operations, Marketing, Procurement), has been established to translate policies into actionable plans.
Organizational Integration: Sustainability and quality KPIs are integrated into the performance evaluations of both employees and management.
Sustainable Supply Chain Strategy: Responsible sourcing (e.g., RSPO, URSA standards) and upgrading suppliers to meet safety standards.
Responsible Marketing: Establishing a transparent and non-misleading communication approach.
Quality & Crisis Management: Rigorous quality assessment and control systems (e.g., GHPs, HACCP, BRCGS) to prevent contamination and address complaints.
ERM Integration: Incorporating ESG and food safety risks into the enterprise risk register.
• Coverage of manufacturing standards (e.g., 19 international standards)
• Supply Chain Indicators:
• Percentage of key raw materials (e.g., palm oil) certified to sustainability standards
Quality, Food Safety, and Environmental Policy
Standards and Safety
Thai President Foods Public Company Limited is fully committed to conducting production operations in accordance with international food safety standards, delivering safe, high-quality, and authentic products that meet expected standards and legal requirements to ensure maximum customer satisfaction.
Society and Environment
The company encourages employees at all levels and stakeholders throughout the supply chain to regularly and continuously develop and improve the culture of quality and safety in the production process. Furthermore, the company is committed to the efficient allocation of resources and energy to reduce both direct and indirect environmental impacts, for the benefit of society and sustainability.
Consumer Protection & Product Liability
- The company prioritizes consumer rights above all else, with a clear grievance-handling process and a commitment to resolving issues within the legal timeframe (90 days). Furthermore, we adhere to transparent communication, providing accurate and complete information on product labels, and maintaining an advertising policy that avoids misleading or exaggerated claims to ensure consumers receive the fairest and safest information possible.
Customer Satisfaction (CSAT) score
Performance Comparison Report: Targets vs. Actual Results for 2025
Proactive Consumer Protection Operations
The company drives its “Safe and Responsible Value Delivery” strategy through proactive measures.
(1) Food Production and Safety Standards: Elevating production processes to international benchmarks (e.g., GHPs, HACCP, BRCGS) across the entire supply chain to ensure every product is safe, high-quality, and contributes to the well-being of consumers of all ages equally.
(2) Transparent Marketing and Communication: Adhering to responsible communication policies, with a focus on providing accurate and clear nutritional information on product labels, alongside ethical advertising practices that avoid exaggerated claims or misleading information.
(3) Consumer Engagement and Innovation: Developing dedicated communication channels to actively listen to feedback and resolve complaints promptly, while leveraging these insights for research and development (R&D) to continuously improve product formulations.
Responsible Marketing and Product Labeling
Responsible marketing communication is a vital business ethic in safeguarding consumer interests. The company places paramount importance on transparent communication with stakeholders, particularly consumers, by providing comprehensive product information and strictly avoiding false or misleading claims that could influence purchasing decisions. We regularly conduct training to ensure our personnel recognize the significance of responsible communication. Furthermore, we maintain rigorous internal controls to ensure all product labeling complies with local regulations, international standards, and those of our trading partners. Our Regulatory Affairs (RA) department is specifically tasked with monitoring legal developments and food-related regulations, establishing standardized protocols for product labeling, including clear product disclosures, ingredient lists, nutritional facts, usage instructions, and storage recommendations.
Promoting Responsible Consumption
The company recognizes the role of its products as accessible energy sources, with instant noodles serving as a vital and affordable source of carbohydrates for all socioeconomic levels. Understanding that appropriate and balanced consumption is essential for good health, we are committed to promoting nutritional awareness and proper consumption habits. We provide complete and transparent nutritional information to empower consumers to make informed choices that best suit their bodily needs.
Consumption Guidelines Promoted by the Company
The company encourages consumers to derive maximum benefit from our products through appropriate consumption guidelines, including:
Do not exceed daily dietary requirements.
Combine with other ingredients such as meat, eggs, and vegetables to ensure a complete nutritional profile.
Control sodium intake according to individual dietary needs.
Mitigating the Negative Impacts of Products
The company recognizes that reducing sodium and other nutrients of concern in processed food products presents both an opportunity to promote consumer health and a challenge regarding consumer acceptance. While significant sodium reduction may not fully align with current consumer taste preferences, the company remains committed to continuous, long-term improvement.
Therefore, the company has adopted a gradual reformulation strategy, avoiding abrupt changes that could affect product accessibility or consumer acceptance. This approach is supported by continuous analysis of consumer insights and ongoing innovation, ensuring that nutritional improvements are sustainable and widely accepted.
Caring for Vulnerable Consumer Groups
Avoid targeted advertising to children and refrain from using exaggerated claims to protect young consumers.
Display comprehensive sodium and nutritional information on labels to facilitate appropriate dietary planning.
Consumers can adjust the amount of seasoning powder themselves according to their individual dietary needs.
Support for Socially Vulnerable Groups
Commitment to Sustainable Food and Nutritional Security
Policy Engagement to Enhance Food Safety and Nutrition
The company's executive, Dr. Pojanee Paniangvait, serves as a board member of the Federation of Thai Industries (FTI), which is tasked with promoting sustainable growth and the competitiveness of Thai industry. The organization works closely with government agencies, private sector stakeholders, and international partners to develop Thailand's production standards and create long-term economic, social, and environmental value.
Through this active engagement, Thai President Foods aligns its corporate direction with the policy landscape of the Federation of Thai Industries (FTI), reflecting a shared commitment to improving product nutrition, supporting consumer health, and promoting sustainable food production.
Summary of Manufacturing Standards, Products, and International Certifications
Manufacturing Standards by Facility