Commitment to quality, food safety, and consumer protection.
- The company is fully committed to producing safe, high-quality, and authentic products that meet international standards. We prioritize the well-being of consumers of all ages through accurate and transparent nutritional labeling, alongside responsible marketing practices that avoid misleading claims, ensuring we remain the most trusted choice for our customers.
- 100% of our manufacturing facilities are certified to advanced food safety standards, including BRCGS, GHPs, and HACCP.
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- Number of complaints concerning non-compliance with regulations and voluntary codes concerning product information, labeling, and marketing communications in 2025: 0 cases.
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- International standards for quality, food safety, and sustainability achieved by the company
Composition of
Management Structure
Management Role: A Sustainability Committee, comprising executives from various functions (e.g., R&D, Operations, Marketing, Procurement), has been established to translate policies into actionable plans.
Organizational Integration: Sustainability and quality KPIs are integrated into the performance evaluations of both employees and management.
Sustainable Supply Chain Strategy: Responsible sourcing (e.g., RSPO, URSA standards) and upgrading suppliers to meet safety standards.
Responsible Marketing: Establishing a transparent and non-misleading communication approach.
Quality & Crisis Management: Rigorous quality assessment and control systems (e.g., GHPs, HACCP, BRCGS) to prevent contamination and address complaints.
ERM Integration: Incorporating ESG and food safety risks into the enterprise risk register.
• Coverage of manufacturing standards (e.g., 19 international standards)
• Supply Chain Indicators:
• Percentage of key raw materials (e.g., palm oil) certified to sustainability standards
Quality, Food Safety, and Environmental Policy
Standards and Safety
Thai President Foods Public Company Limited is fully committed to conducting production operations in accordance with international food safety standards, delivering safe, high-quality, and authentic products that meet expected standards and legal requirements to ensure maximum customer satisfaction.
Society and Environment
The company encourages employees at all levels and stakeholders throughout the supply chain to regularly and continuously develop and improve the culture of quality and safety in the production process. Furthermore, the company is committed to the efficient allocation of resources and energy to reduce both direct and indirect environmental impacts, for the benefit of society and sustainability.
Consumer Protection & Product Liability
- The company prioritizes consumer rights above all else, with a clear grievance-handling process and a commitment to resolving issues within the legal timeframe (90 days). Furthermore, we adhere to transparent communication, providing accurate and complete information on product labels, and maintaining an advertising policy that avoids misleading or exaggerated claims to ensure consumers receive the fairest and safest information possible.
Customer Satisfaction (CSAT) score
Performance Comparison Report: Targets vs. Actual Results for 2025
Proactive Consumer Protection Operations
The company drives its “Safe and Responsible Value Delivery” strategy through proactive measures.
(1) Food Production and Safety Standards: Elevating production processes to international benchmarks (e.g., GHPs, HACCP, BRCGS) across the entire supply chain to ensure every product is safe, high-quality, and contributes to the well-being of consumers of all ages equally.
(2) Transparent Marketing and Communication: Adhering to responsible communication policies, with a focus on providing accurate and clear nutritional information on product labels, alongside ethical advertising practices that avoid exaggerated claims or misleading information.
(3) Consumer Engagement and Innovation: Developing dedicated communication channels to actively listen to feedback and resolve complaints promptly, while leveraging these insights for research and development (R&D) to continuously improve product formulations.
Consumer Information and Labeling
The Company is committed to providing consumers with accurate and transparent nutrition information to support informed product choices. Nutrition facts and key product information are provided on product labels in accordance with applicable laws, regulations, and standards. The Regulatory Affairs (RA) team reviews product labels to ensure that the information is accurate and monitors relevant legal and regulatory requirements. The Company also works to protect consumers across its value chain. It works closely with its main distribution partners: Sahapatanapibul Public Company Limited for domestic sales, and President Interfood Co., Ltd. for international sales. Together, they aim to deliver products and share product information with consumers accurately and completely, avoid com misleading information and respond appropriately to consumer needs and concerns. The Company provides product information and works with its partners to support sales staff knowledge and understanding of the products. Regular training is provided to sales staff to to ensure they understand product information and can communicate accurate information to consumers.
Promoting Responsible Consumption
The company recognizes the role of its products as accessible energy sources, with instant noodles serving as a vital and affordable source of carbohydrates for all socioeconomic levels. Understanding that appropriate and balanced consumption is essential for good health, we are committed to promoting nutritional awareness and proper consumption habits. We provide complete and transparent nutritional information to empower consumers to make informed choices that best suit their bodily needs.
Consumption Guidelines Promoted by the Company
The company encourages consumers to derive maximum benefit from our products through appropriate consumption guidelines, including:
Do not exceed daily dietary requirements.
Combine with other ingredients such as meat, eggs, and vegetables to ensure a complete nutritional profile.
Control sodium intake according to individual dietary needs.
Mitigating the Negative Impacts of Products
The Company prioritizes managing and mitigating potential negative impacts of its products on all consumer groups. Quality and safety are monitored throughout the value chain, from raw material sourcing, production, packaging, and logistics to final delivery, to ensure that food products comply with applicable laws and regulatory requirements. In the event of non-conforming products, the Quality Assurance team promptly investigates the issue, takes corrective action, verifies the results, and records the findings. These processes support continuous improvement in product quality and production efficiency. The Company is also committed to continuous product development, including product reformulation and the development of healthier options. The Company monitors the results of these initiatives to support future product development and respond to evolving consumer needs.
The company recognizes that reducing sodium and other nutrients of concern in processed food products presents both an opportunity to promote consumer health and a challenge regarding consumer acceptance. While significant sodium reduction may not fully align with current consumer taste preferences, the company remains committed to continuous, long-term improvement.
Therefore, the company has adopted a gradual reformulation strategy, avoiding abrupt changes that could affect product accessibility or consumer acceptance. This approach is supported by continuous analysis of consumer insights and ongoing innovation, ensuring that nutritional improvements are sustainable and widely accepted.
Caring for Vulnerable Consumer Groups
The Company recognizes the importance of consumer health and well-being in product and packaging development. Appropriate serving sizes, diverse pack formats, and clear consumption guidelines are provided to help consumers make informed dietary choices. The Company also continuously invests in targeted Research and Development (R&D) to develop and offer healthier product options with a less negative impact on consumer health, while providing clear, accurate, and accessible nutritional information. These efforts support consumers in making informed choices about their food consumption.Avoid targeted advertising to children and refrain from using exaggerated claims to protect young consumers.
Display comprehensive sodium and nutritional information on labels to facilitate appropriate dietary planning.
Consumers can adjust the amount of seasoning powder themselves according to their individual dietary needs.
Support for Socially Vulnerable Groups
Commitment to Sustainable Food and Nutritional Security
The Company aims to increase sales of healthier dried white rice vermicelli products in the European market by 2% annually, supporting better nutrition. Sales value increased each year until 2024 but declined by 27% in 2025 due to economic conditions and stronger market competition. The Company has adjusted its strategies to respond to changing consumer preferences and growing demand for healthier products, with sales expected to improve in 2026.
Policy Engagement to Enhance Food Safety and Nutrition
The Company is a member of the Federation of Thai Industries (FTI), and its executives serve on the FTI Executive Committee. Through this role, they join discussions with industry peers and stakeholders to share views and strengthen cooperation between the business sector and relevant parties. In its own operations, the Company follows applicable codes of practice and guidelines on food quality and food safety.
Through this active engagement, Thai President Foods aligns its corporate direction with the policy landscape of the Federation of Thai Industries (FTI), reflecting a shared commitment to improving product nutrition, supporting consumer health, and promoting sustainable food production.
Summary of Manufacturing Standards, Products, and International Certifications
Manufacturing Standards by Facility