Stakeholder engagement
Employees
Engagement Channels
- Employee Meetings & Welfare Committee
- Digital HR Systems, Suggestion Boxes, or Email
- Employee Engagement Survey
Key Expectations
- Fair and Competitive Compensation
- Occupational Health and Safety
- Skills Development and Career Advancement
- Respect for Human Rights
Deliverables and Value
- Average Training Hours: 23.35 Hours/Employee
- Safe Working Environment in Compliance with Standards
- Human Rights Compliance and Equal Employment
Customers
Engagement Channels
- 24/7 Customer Service and Grievance Center
- Social Media / Website
- การสำรวจความพึงพอใจลูกค้า
Key Expectations
- Quality, Clean, and Safe Products
- Eco-Friendly Packaging
- Rapid Grievance Redress
- Data Security and Privacy (PDPA)
Deliverables and Value
- International Food Safety Certifications (BRCGS and ISO 22000)
- Eco-Friendly Packaging Development
- Rapid Response Grievance Mechanism
3.Suppliers and Business Partners
Engagement Channels
- Annual Supplier Conference
- ESG Potential Assessment
- Knowledge Sharing and Transfer
Key Expectations
- Transparent and Fair Transactions
- Mutual Business Growth
- Sustainable Knowledge Support
Deliverables and Value
- Fair Pricing and Timely Payment
- Supplier Capability Building and Training
- Sustainable Procurement
4.Regulatory Bodies and Authorities
Engagement Channels
- Regulatory and Statutory Compliance Reporting
- Participation in Government Meetings and Seminars
- Audit and Assessment Readiness
Key Expectations
- 100% Legal and Regulatory Compliance
- Transparency and Corporate Governance
- Cooperation with Government Policies
Deliverables and Value
- Full Compliance and Clean Regulatory Record
- Sustainability Report Disclosure
- Participation in Environmental Governance Programs
5.Shareholders and Investors
Engagement Channels
- Annual General Meeting of Shareholders (AGM)
- Annual Report (56-1 One Report)
- Opportunity Day Sessions
Key Expectations
- Worthwhile Return on Investment (ROI)
- Effective Risk Management
- Good Corporate Governance (CG)
Deliverables and Value
- Sustainable and Stable Revenue Growth
- Consistent and Regular Dividend Payouts
- Excellent CG Score Rating (5-Star / "Excellent" Recognition)
6.Communities and the Environment
Engagement Channels
- Stakeholder Dialogue Forums / Public Consultation Forums
- Community Site Visits and Feedback Collection
- Corporate Social Responsibility (CSR) and Creating Shared Value (CSV) Activities
Key Expectations
- Zero Environmental Impact / Minimizing Environmental Impact
- Local Job Creation and Income Generation
- Community Quality of Life Development and Engagement
Deliverables and Value
- "Mama Model" Project: Career Creation for Communities and Vulnerable Groups
- Zero Waste Management and Pollution Reduction (Green TF / Green Task Force)
- Local Employment in Factory Vicinity / Promotion of Local Employment