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Value chain

Stakeholder Engagement

The company places great importance on engaging with all stakeholders appropriately throughout the value chain to ensure the sustainability of its business operations and continuous organizational growth. The company has assessed and analyzed the key roles of each stakeholder group and prioritized them based on the impact of the company's operations. It has established methods and channels for stakeholder engagement, including continuous monitoring, performance measurement, and reporting. This process is used to improve and enhance operations to ensure efficiency and alignment with sustainable practices.

Stakeholder Groups

Employees

Objectives of Engagement	Approaches/Channels of Engagement	Needs and Expectations
Employee Motivation and Retention Employee Development and Empowerment Recognizing and Understanding Employee Needs Disclosing Operational Information to Keep Employees Informed Fostering Organizational Culture and Promoting Collaboration with Other Stakeholder Groups	Employee meetings held by the CEO and executives to provide updates and information once a month. Leadership Competency activities once a month. Activities to build organizational values and PDPA awareness once a month. Communicating updates to employees through internal communication channels such as email, Line groups, and the intranet system. Conducting employee surveys through feedback boxes. Providing opportunities for employees to participate in applying for the Welfare Committee and the Occupational Health and Safety Committee.	Employment and work are provided fairly. Employees receive fair compensation and benefits that align with the cost of living and are free from discrimination. A safe working environment and good health conditions are provided. Employees enjoy a good quality of life and are committed to the organization. Employees receive opportunities for knowledge development and career advancement, promoting their value. Respect for human rights. Support and participation in defining the company's operational direction. Continuous organizational development and business operation.

Customer/Consumer

Objectives of Engagement	Approaches/Channels of Engagement	Needs and Expectations
Recognize and understand customer needs. Collaborate with customers in product development. Receive feedback and complaints from customers.	Receive feedback and complaints from customers through various channels 24/7, such as online channels and the company website. Collaborate with customers in product development. Regularly visit and meet with customers. Conduct customer satisfaction surveys once a year.	Receive high-quality, safe products delivered on time and environmentally friendly. Provide accurate, truthful, and useful information to customers. Have a system and process for receiving and managing customer complaints. Provide online channels for customers to respond to customer behaviors. Have measures in place to control customer data security.

Business Partners

Objectives of Engagement	Approaches/Channels of Engagement	Needs and Expectations
Promote and oversee the safety and work environment of business partners in both the production process and transportation. Support and create value for the operations of business partners.	Hold annual meetings with business partners to communicate anti-corruption policies. Establish standards for evaluating business partners. If any issues are found during the evaluation, meetings will be held to discuss and find solutions. Regularly visit business partners to exchange ideas and listen to their feedback. Share knowledge that may impact the business operations of partners.	Comply with contracts in a fair, transparent, and equitable manner. Deliver high-quality, safe products on time. Exchange knowledge and develop together.

Regulatory Authority

Objectives of Engagement	Approaches/Channels of Engagement	Needs and Expectations
Conduct business activities correctly and appropriately in accordance with laws and relevant regulations, and strictly adhere to them.	Listen to feedback and suggestions from the regulatory authority. Provide feedback and suggestions on regulations and practices of the regulatory authority. Contact channels through the company's website.	Comply with laws, regulations, and all applicable rules. Foster good relationships between parties. Ensure proper employment practices. Maintain a safe working environment. Provide equal rights and opportunities.

Shareholder

Objectives of Engagement	Approaches/Channels of Engagement	Needs and Expectations
Disclose important and necessary information regarding the company's operations. Listen to feedback and suggestions to improve operations for greater efficiency and effectiveness.	Hold the annual general meeting of shareholders once a year. Communicate the performance results through the annual report (Form 56-1 One Report), sustainability report, and the company website.	Shareholders' Rights Equal treatment of shareholders Provide accurate and complete performance reports within the specified time frame Pay dividends regularly Maintain transparency in management and provide opportunities for participation

Community and Environment

Objectives of Engagement	Approaches/Channels of Engagement	Needs and Expectations
Be a part of the community and care for the environment around the community. Develop and improve the quality of life of the community and society. Listen to the feedback from the community.	Conduct field visits and meet with the community. Survey the community's satisfaction. Collaborate and provide advice to the community to help develop the community and promote knowledge in areas such as livelihood, health, and culture. Contact channels through the company's website.	Mutual support and cooperation. Management of waste and air pollution. Ensure that operations do not impact the community and environment. Learning and development to create job security and income stability.

Stakeholder Engagement

Stakeholder Engagement

Stakeholder Groups

Employees

Customer/Consumer

Business Partners

Regulatory Authority

Shareholder

Community and Environment

Office Location